Privacy Policy & Cookies Policy 23/04/2025

These Terms & Conditions ("Terms") govern your use of this website and the services provided by {Virtual Business Partner] ("we", "us", "our"). By accessing this website or engaging our services, you agree to these Terms.

1. About Us

Virtual Business Partner
4 Vaughan Williams Road, SS15 5RG
carolpringle@virtual-business-partner.co.uk
07767048151

We provide lifestyle administration, organisational support, and business-adjacent assistance to entrepreneurs, founders, and small business owners ("Services").

2. Use of This Website

You agree to use this website only for lawful business purposes. You must not:

• Interfere with the website’s security or functionality
• Attempt to gain unauthorised access to systems or data
• Use the website in a way that may damage our reputation or operations

We may suspend access if we believe these Terms have been breached.

3. Nature of Our Services

We provide non-regulated administrative and organisational support. We do not provide:

• Legal, tax, or financial advice
• Regulated investment or wealth-management services
• Medical, therapeutic, or clinical care
• Any service requiring professional accreditation unless explicitly stated

Our role is supportive, operational, and administrative. You remain responsible for all business decisions and compliance obligations.

4. Client Responsibilities

To enable us to deliver services effectively, you agree to:

• Provide accurate and complete instructions
• Supply timely access to systems, documents, or information required
• Ensure any third-party permissions or licences are in place
• Not request any unlawful, unethical, or unsafe activity
• Maintain appropriate backups of your data and systems

You are responsible for verifying the accuracy of any information or outputs before using them in your business.

5. Fees and Payment

• Fees will be communicated before work begins
• Invoices are payable within 5 days
• Late payments may incur statutory interest
• Retainer or block-hour packages (if applicable) must be paid in advance
• Third-party costs (e.g., software, purchases, bookings) are your responsibility

We may pause work if invoices remain unpaid.

6. Cancellations and Rescheduling

You may cancel or reschedule a booked session by contacting us at [email].

• Cancellations with less than 48 hours notice may be chargeable
• Pre-paid hours or retainers are non-refundable but may be rolled forward at our discretion
• If we need to reschedule, we will provide as much notice as reasonably possible

7. Confidentiality

We treat all client information as confidential and will not disclose it unless:

• Required by law
• You give written permission
• Necessary to deliver the agreed services (e.g., liaising with a supplier on your behalf)

You are responsible for ensuring that any access you grant (e.g., email, systems, documents) complies with your own internal policies and legal obligations.

8. Intellectual Property

All website content, branding, and materials created by us remain our intellectual property unless explicitly transferred in writing.

You must not:

• Copy or reproduce website content
• Use our materials for commercial purposes without permission
• Claim ownership of any templates, frameworks, or processes we provide
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9. Acceptable Use Policy

You must not use our website or services to:

• Conduct illegal or fraudulent activity
• Harass, abuse, or threaten others
• Upload harmful, offensive, or infringing content
• Attempt to breach security, access controls, or data protections
• Misuse personal data or request that we do so
• Impersonate any person or organisation

We may suspend or terminate services if these rules are breached.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

• Business losses, loss of profit, or loss of opportunity
• Errors arising from incorrect or incomplete information provided by you
• Delays caused by third parties or events outside our control
• Decisions you make based on work we complete

Our total liability is limited to the amount paid for the specific service giving rise to the claim.

Nothing in these Terms limits liability for fraud or negligence resulting in death or personal injury.

11. Third-Party Services

Where we interact with third-party platforms or suppliers on your behalf:

• We are not responsible for their performance, security, or terms
• You remain the contracting party with those providers
• You are responsible for reviewing and complying with their terms

12. Data Protection

Our processing of personal data is governed by our Privacy Policy, which explains:

• What data we collect
• How we use it
• How we store it
• Your rights under UK GDPR

By using our website or services, you agree to the terms of our Privacy Policy.

13. Changes to These Terms

We may update these Terms at any time. Changes take effect when published on this page. Continued use of the website or services indicates acceptance of the updated Terms. 

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled exclusively by the courts of England and Wales.

15. Contact Us

For questions about these Terms, contact:
carolpringle@virtual-business-partner.co.uk
07767048151